FAQ

What is Upisle?

Upisle, pronounced "Up-eye-el", is the worlds most trusted peer-to-peer watercraft rental marketplace. Owners of Jet Skis, Boats, Yachts, SailBoats, Fishing Charters and Water Toys are all able to easily list their watercraft's for others to Rent. While anyone interested in enjoying the water, can easily navigate Upisle’s extensive collection of water experiences to Rent across major cities all around the world. Whether you're looking to host a bachelor/bachelorette party, take a special person out on a romantic date, bring friends out for a thrilling adventure or simply enjoy some rest and relaxation with family, Upisle offer's a wide variety of rental experiences that will meet your needs.

Is Upisle Free?

Upisle is Free to Sign Up for, it’s Free to Search for Rentals and it is Free for Owners to List their Watercraft's for Rent. The only fees that occur are when a Renter books a Jet Ski, Boat, Yacht, Fishing Charter or Watersport rental. Secondly, Upisle only charges the Listing Owner a small 19% transaction fee for each confirmed rental booking. This small fee helps Upisle advertise the listings, provide 24/7/365 support and maintain an awesome user-friendly platform. There’s no other hidden fees!

I'm a Renter, How Does Upisle Work?

1.) Search: Freely search across Upisle for the world’s largest & most trusted collection of Jet Ski, Boat, Yacht, Fishing & Watersport Rental Experiences.

2.) Connect: Chat directly & safely with Rental Owners to ensure you book the perfect experience.

3.) Book: Easily select & confirm your rental date, location and experience type.

4.) Enjoy the Water: Enjoy your rental experience with your friends and family.

I Own a Watercraft, How Does Upisle Work?

1.) Free Sign Up: Sign up for free to create your Upisle profile and watercraft rental listings.

2.) List for Free: List your watercraft rental for free by uploading information about your rentable Jet Ski, Boat, Yacht, Fishing Charter or Watersport.

3.) Attract Renters: Your Upisle listing will be marketed across the Upisle marketplace community and social media channels to attract the highest number of renters for your rental services.

4.) Earn Money: Maximize your earned income and watercraft ROI by consistently booking a high volume of renters through the Upisle platform.

Why Should I List My Watercraft For Rent?

Maximize your earned income & watercraft ROI by consistently booking a high volume of renters through the Upisle platform. Whether you Own a Jet Ski, Boat, Yacht, Sail Boat, Catamaran, Fishing Charter or Water Toy you can make it available for Rent on the Upisle platform and earn money each month!

How Do I Receive Payment?

As an owner, when you create your free watercraft rental listing, you will be prompted to provide your banking information in order for Upisle to send you payments via direct deposits for any booked rentals.

Insurance

It is the responsibility of each watercraft Owner to hold the appropriate Insurance policy, in addition to ensuring that Renters hold the necessary Insurance policy if they themselves will be operating the watercraft. Upisle will not be held liable for any insurance claims.

Instant Booking

The Instant Booking feature on Upisle is the fastest and simplest way for Renters to schedule a booking. The Instant Booking feature allows renters to immediately book a rental reservation on any available date and time displayed within a listing without having to wait for the Listing Owner to confirm the booking. If you are a Listing Owner, it is very important for you to keep a close eye on your calendar to ensure you are always aware of new Instant Bookings that are scheduled.

Communication Between Renter & Lister

To maintain the safety of all Upisle users, every Renter & Lister must conduct communication directly through the Upisle messaging system. Exchanging any personal information in an attempt to communicate via phone calls, emails, texts and social media conversations are strictly prohibited between any Renter & Lister. Violations of this Safety Policy will result in the termination of the Renter & Lister accounts. This policy is in place for the safety of all Upisle users, and we appreciate your understanding!

Locations

Upisle is rapidly expanding our network of Jet Ski, Boat, Yacht, Fishing Charter and Watersport rentals across hundreds of cities per month. Whether you’re looking for a local rental option or proactively planning for an upcoming vacation elsewhere, Upisle can find the perfect water experiences for you. If you cannot find a rental experience in a particular area, please contact us for further assistance. We’d love to help connect you with the best rental experience options possible.

Differences between Boat Rentals & Boat Charters

Renting a Boat: Renting a boat typically refers to a straightforward transaction where you pay a fee to use a vessel for a specified duration. Renting a boat typically requires an agreement between the renter and the owner called a bareboat charter agreement/bareboat demise/bareboat agreement. A bareboat agreement is utilized when the vessel owner leases their vessel out to the renter for a fixed period of time. This option is suitable for individuals with some boating experience who prefer a self-guided excursion. Renting is often more casual, with the renter responsible for navigation, fuel, and any additional amenities required for the journey.

Chartering a Boat: Chartering a boat involves a more comprehensive and service-oriented experience. When you charter a boat, you not only gain access to the vessel but also a professional crew, amenities, and sometimes additional services such as catering or water sports equipment. Chartering is an excellent choice for those seeking a more luxurious, hassle-free, and fully serviced boating experience.

Cancellation Policy

Upisle has standardized cancellation policies that we will enforce to protect both the Renter and Watercraft Owner. Each party has the ability to cancel at any time. The fee schedule will be determined on the policy selected by the Owner and when the cancellation occurs in relationship to the reservation dates.

Each Rental Listing will provide a cancellation policy selected by the Listing Owner. The cancellation policies are as followed:

Flexible Free cancellations until 24 hours before the booking start date. Booking charges for cancellations within 24 hours of the booking start date are non-refundable.

Moderate Free cancellations until 5 days before the booking start date. 50% refund of booking charges for cancellations between 2-5 days before the booking start date. Booking charges for cancellations within 2 days of the booking start date are non-refundable.

Strict Free cancellations until 30 days before the booking start date. 50% refund of booking charges for cancellations between 14-30 days before the booking start date. Booking charges for cancellations within 14 days of the booking start date are non-refundable.

Extenuating Circumstances If a cancellation must be made outside the above time frames, Upisle will consider exceptions provided that proof of certain extenuating circumstances is shown. For the following extenuating circumstances, the Renter will receive a 100% refund and the Watercraft Owner will not receive payment.

Either party is able to cancel by first contacting Upisle via the Contact Us form and then providing clear documentation to support the cancellation. Some examples of acceptable extenuating circumstances: • A booking is within 150 miles of a named or numbered storm. • Safety-related cancellations stemming from the event of bad weather. Such as, lightning, thunderstorms, heavy rain, or heavy wind within eight (8) hours of the time of the scheduled rental. • Death in the family • Natural disaster • Political Unrest • An issue with the Watercraft that causes your rental to end prematurely that is deemed to be the responsibility of the Owner. For such occurrences when the Watercraft is rented for multiple days a cancellation will be processed, pro rata, for the remainder of the rental if the condition is not fixed within 20% of the total remaining rental time, calculated from the first tender of notice to the Owner regarding the condition, which has made the Watercraft inoperable. • Owner cancellation, no-show, or no access to the Watercraft. In these instances, the Owner may be subject to penalties. • A problem arises during rental that causes the Renter to end the rental, and is determined to be due to negligence of the Owner. In this case, the Watercraft Owner may be subject to penalties. • If the description of the Watercraft within the listing on the Upisle website is materially inaccurate with respect to: o The size of the Watercraft (e.g., number and size of the seating capacity, make, or model). o If another party, including the Owner, is using the Watercraft during the reservation. o Special features represented in the listing description are not provided or do not function, such as engines, water, lights, bathrooms (toilet/shower/bathtub), kitchen (sink/stove/refrigerator or other major appliances), and electrical, heating or air conditioning systems. o The physical location of the rental is located at an unreasonable distance outside of the listed pickup location.

In some cases, Upisle may need to cancel a trip after booking to protect our users against fraud or for trust and safety considerations. Upisle does not anticipate this to happen often, but if it does occur, Upisle will notify both owners and renters in such an event. If Upisle must cancel a trip, renters will receive a full refund and owners are generally not eligible for earnings.

Charters Outside of the United States All bookings outside of the United States follow the Strict cancellation policy option, unless otherwise stated within their Watercraft description.

Minimum Quality Standards & Owner Responsibilities If you are an Owner, you are responsible for ensuring that the Watercraft's that you list on the Services meet minimum quality standards regarding access, adequacy of the description of the Services, safety, cleanliness, and do not present a Renter with issues. During the 24-hour period following the Renter’s check-in, Owners should be available, or make a third-party available, in order to try, in good faith, to resolve Renter issues.

Watercraft Owner Penalties Upisle reserves the right to penalize Owners that cancel reservations or do not meet minimum quality standards with the following penalties: • Black out the dates of canceled reservations. • Apply fees equal to the Service Fees if there is more than one cancellation within a 6-month period. • Lower the ranking of the Watercraft listing in search results. • Leave a review on the listing that the Owner canceled a rental.

General Provisions

No Assignment/No Insurance This Cancellation Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Renter, and the Renter has not paid any premium in respect of the Cancellation Policy. The benefits provided under this Cancellation Policy are not assignable or transferable.

Modification or Termination Upisle reserves the right to modify or terminate this Cancellation Policy, at any time, in its sole discretion, and without prior notice. If Upisle modifies this Cancellation Policy, we will post the modification of the Services or provide you with notice of the modification. Additionally, Upisle will continue to process all pending refunds/disputes made prior to the effective date of the modification.

Entire Agreement and Definitions This Cancellation Policy constitutes the entire and exclusive understanding and agreement between Upisle and you regarding the Cancellation Policy and supersedes and replaces any and all prior oral or written understandings or agreements between Upisle and you regarding the Cancellation Policy. Capitalized terms not otherwise defined herein shall have the meaning set forth in the Upisle Terms of Service.

Controlling Law This Cancellation Policy will be interpreted in accordance with the laws of the State of Florida and the United States of America, without regard to its conflict-of-law provisions.

Limitation of Liability IN NO EVENT WILL UPISLE'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE UPISLE POLICY TERMS, EXCEED THE AMOUNT OF THE WATERCRAFT FEES COLLECTED BY UPISLE FROM THE RENTER. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. YOU ACKNOWLEDGE AND AGREE THAT, BY POSTING A LISTING OR BOOKING A WATERCRAFT OR OTHERWISE USING THE SERVICES AS AN OWNER OR RENTER, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE POLICY TERMS.

Contacting Upisle If you have any questions about the Cancellation Policy, please contact Upisle via our Contact Us form.